If it didn’t work, you get your money back.

Full refund

We’ll refund you in full if:

• your Dearly never generated, or the link doesn’t open;
• something on our side broke it — missing photos, broken layout, wrong content;
• you were charged twice for the same order.

Fixes before refunds

For typos, a wrong name or a photo you’d like swapped, write to us — we’ll fix it for free, usually the same day. Most people would rather have it right than have their money back.

What we can’t refund

Because a Dearly is built to order and delivered instantly, we can’t refund a working experience simply because it was sent to the wrong person, sent on the wrong day, or didn’t get the reaction you hoped for.

How to ask

Email hello@dearly.co.in with your order email and what went wrong. Approved refunds go back to the original payment method, typically within five to seven working days depending on your bank.