FAQs
Everything you might ask.
A personalised digital birthday experience. You write the words and add the photos; we turn them into a beautiful animated page with its own private link that you can send to the person it's for.
Three steps. Choose an experience, personalise it with their name, your message and your photos, then pay once and get your private link.
Yes. Add up to eight photos and they'll be revealed one at a time inside the experience, with gentle transitions.
Completely. Every word is yours. If you're stuck, tap 'Help me write it' for a starting line you can make your own.
Most people finish in five to ten minutes. You can take longer — your progress is saved on your device as you go.
You get a private link the moment you pay. Send it whenever you like — nothing opens until they tap it.
Yes, and it's the most popular way. The link opens with a preview card, and there's a one-tap WhatsApp share button after checkout.
Dearly is built mobile-first. The experience is designed to be opened on a phone, full screen, with no app to install.
Your Dearly stays live for a full year from the day it's created, so they can come back to it whenever they want.
Yes — small fixes like a typo or a swapped photo are free. Write to us from the email on your receipt and we'll sort it out.
Your photos and message are used only to build your Dearly. The link is unlisted, never indexed by search engines, and only reachable by someone you send it to.
Write to us and a real person replies — usually the same day. If your Dearly didn't work the way it should have, you get your money back.
Still not sure about something?
Ask us directly